tike 999 Privacy Policy

1. Introduction and Scope

tike 999 operates a trusted online gaming and betting platform for users in Bangladesh. When you visit our website, create an account, or use any of our services, you are required to provide certain personal information. This privacy policy explains how that information is handled.

This policy applies to all services, websites and mobile applications of tike 999. By using our services, you agree to the terms of this privacy policy. To learn about the full terms of service, please read our Terms and Conditions, which cover user responsibilities and rights in detail.

Our services are available only to individuals aged 21 or above. Collecting or processing information from minors goes against our policy, and we make no exceptions on this matter.

2. What Information We Collect

tike 999 collects user information in several ways. The categories by type of information are outlined below:

2.1 Registration and Identity Verification Information

Information collected when creating an account:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address

2.2 Transaction and Financial Information

Payment-related information is collected during deposit and withdrawal processes. We handle transactions through bKash, Nagad, Rocket and bank transfer. Records of these transactions — such as amount, time and payment method — are stored securely.

2.3 Technical and Device Information

Information collected automatically to ensure your browsing experience and security:

• IP address and general location information
• Browser type and version
• Device type (mobile or desktop)
• Cookies and session data
• Time spent on the site and pages visited

2.4 Gaming Activity Information

Your gaming history, betting patterns, win/loss records and bonus usage information are stored. This data is used to ensure responsible gaming and to improve service quality.

3. Purpose of Using Information

tike 999 uses collected information for the following purposes:

• Account Management: Completing registration, login and identity verification processes.
• Payment Processing: Completing deposits and withdrawals smoothly and preventing fraud.
• Customer Support: Verifying your information when providing assistance via live chat or email.
• Security: Preventing unauthorized access, account fraud and money laundering.
• Responsible Gaming: Monitoring gaming behavior to identify harmful patterns and offer support.
• Service Improvement: Analyzing user experience to enhance platform functionality.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.

We use your information only for the purposes listed above. For marketing messages, we obtain your prior consent and give you the option to unsubscribe at any time.

4. Information Sharing and Disclosure

tike 999 does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in certain specific situations:

4.1 Service Provider Partners

Information is shared on a limited basis with trusted third parties for payment processing, identity verification and technology infrastructure management. These partners are bound by strict confidentiality agreements and may not use the information beyond the stated purpose.

4.2 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from law enforcement agencies, or legal obligations. In such cases, we provide only the minimum information required.

4.3 Fraud and Abuse Prevention

Relevant information may be shared with security specialists or relevant authorities to protect platform security and identify fraudulent activity.

5. Cookies Policy

Cookies and similar tracking technologies are used on the tike 999 website. Cookies are small text files stored in your browser that improve your visiting experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferred language, layout and settings.
• Analytics Cookies: Collect site visit statistics to help improve our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit site functionality.

6. Data Protection and Security

tike 999 uses industry-standard security technology to protect your information. The key aspects of our security measures are:

• SSL Encryption: All data transferred between the website and server is encrypted using SSL technology.
• Data Encryption: Sensitive information stored on our systems is protected with strong encryption algorithms.
• Access Control: Only authorized staff can access specific information.
• Security Reviews: Regular security audits and system updates are carried out to address potential vulnerabilities.
• OTP Verification: For important actions, identity is confirmed by sending an OTP to your mobile.

It is not possible to guarantee 100% security for data transmitted over the internet, but we take every precaution available. Keep your account password confidential and do not share it with anyone.

7. Data Retention Period

How long your information is retained depends on the type of information and applicable legal obligations:

• Account information: For the entire period the account is active and, after closure, for a set period as required by law.
• Financial transaction records: Retained for the period specified under financial regulations.
• Customer support communication records: Retained for as long as needed to resolve disputes.
• Cookies and session data: Deleted automatically when the session ends or after a set period expires.

Once the retention period ends, information is securely deleted or anonymized so that individuals can no longer be identified.

8. User Rights

As a tike 999 user, you have several rights over your own information:

8.1 Right to Access Information

You can ask us at any time what information we hold about you. We are obliged to inform you upon a verified request.

8.2 Right to Correct Information

If any information you have provided is incorrect, you can contact us to have it corrected. Keeping accurate information helps ensure proper service.

8.3 Right to Delete Information

Where there is no legal obligation to retain it, you may request that your information be deleted when closing your account. Some information, such as transaction history or other legally required data, may need to be kept for a set period.

8.4 Right to Withdraw Consent for Marketing Messages

You can withdraw your consent to receive promotional messages at any time. This decision will not affect your access to the core service.

To exercise these rights, contact our customer support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.

9. Responsible Gaming and Data Protection

At tike 999, we believe that proper management of user information is essential to creating a safe gaming environment. By analyzing your gaming activity data, we can identify unusual patterns and offer support where needed.

Our Responsible Gaming Guidelines explain in detail how you can use features such as setting limits, taking a temporary break, or self-exclusion. Only the minimum necessary information is used to manage these features.

Our services are strictly prohibited for anyone under 21. Age is verified at registration, and additional proof may be requested in cases where there is doubt.

10. International Data Transfers

Our technology infrastructure runs on servers located in various countries. As a result, your information may in some cases be processed outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the destination country and that the relevant parties follow our privacy standards.

11. Third-Party Links and Services

Our platform may have connections to game providers or payment partners. These third parties have their own privacy policies, and how they collect and use information is governed entirely by their own policies. tike 999 is not responsible for the privacy practices of third parties.

12. Policy Changes

tike 999 reserves the right to update this privacy policy when needed. If any significant changes are made, registered users will be notified by email or through a notice on the site. The update date will be noted at the beginning of the policy.

Continuing to use the site after changes have been made will be considered as your acceptance of the revised policy. To learn more about us and how we operate, read our About Us page.

13. Contact Us

If you have any questions, complaints, or requests regarding your information or this privacy policy, please contact us directly. Our customer support team is available 24/7 in both Bengali and English.